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Why Buy From Us?

5 reasons to buy your products from The EVOHOME Shop...

  • 1. We are technical specialists in the Honeywell Home products we sell and our customers have access to industry leading technical support. Our 'Technical Support Package' gives customers 24/7 access to our 'Customer Only Forum' and 'Technical Phone Support' with every Honeywell evohome system we sell. More details about our 'Technical Support Package' are here - https://theevohomeshop.co.uk/our-services/323-the-evohome-shop-technical-support-package.html
  • 2. We are a small business and you can always speak to the boss! Honeywell evohome requires a certain level of technical support and the majority of online shops box shifting products like Honeywell evohome have no idea about the products you buy from them! Richard & The EVOHOME Shop team are available Monday to Friday 9:00am till 5:30pm for any PRE-sales technical support (POST-sales technical support available with our 'Technical Support Package').
  • 3. All our products are extremely well packaged and dispatched with reputable delivery companies to ensure fast delivery of your ordered items.
  • 4. We stock vast amounts of popular Honeywell evohome items to ensure we can always get what you need to you when you need it.
  • 5. We have thousands of satisfied customers and many of our customers have left feedback on Trust Pilot to tell you about the experience they have had with us... See our customer feedback on Trust Pilot - https://www.trustpilot.com/review/theevohomeshop.co.uk

Maybe a little more about the people you are dealing with?

The EVOHOME Shop is a trading name of MID WALES PLUMBING AND HEATING SUPPLIES LIMITED and was established in January 2014.

Directors, Richard and Diane Burrows created The EVOHOME Shop after an overwhelming demand for Honeywell smart heating controls. Since January 2014 The EVOHOME Shop has grown into what it is today and we have recently expanded to offer full merchant services to trade and public at our new premises in Newtown, Powys.

Richard (one of the very first Honeywell Connected Specialists in the UK) runs the technical support side of The EVOHOME Shop full time, but remains an active member of many plumbing and heating groups/forums and provides training for smart heating systems & controls. Richard has been fitting heating and hot water systems since joining his dads plumbing & heating business in 2002. Richard is vastly experienced with all types of heating, hot water systems and advanced heating control applications – Gas, Oil, LPG, Heat Pumps and Solar Thermal (just to name a few)! Richard has installed and sold a vast quantity of evohome systems since January 2014 and continues to be at the front of the smart heating controls technology revolution that has recently taken the place of basic on/off heating controls.

Diane is smart, efficient and experienced when dealing with customers. Diane's role is managing the day-to-day running of the business and her previous 12 years of working in the property development department for a local housing association, has put us one step ahead with renewable technologies and heating control systems.  If you place an order with us, Diane and her online sales team will ensure your order is processed correctly and will arrive on time.

Together we aim to get your orders correct, dispatched to you quickly and give the you absolute best technical help and advice available on the internet. Richard’s experience and Diane’s customer service will make your purchase with us simple and straight forward. Even on the odd days where things just don’t go right, we will do our absolute best to right the wrongs and will definitely say SORRY if we have not lived up to your expectations!

You can of course checkout our Trust Pilot feedback from our satisfied customers! However, when using other websites Trust Pilot feedback do so with caution! We have been made aware that websites can hide bad feedback, so we suggest when comparing feedback with other businesses you do this on Trust Pilot's own website where the feedback is live and cannot be edited by our rival businesses!  See our honest feedback on Trust Pilot's website here - https://www.trustpilot.com/review/theevohomeshop.co.uk

At The EVOHOME Shop we prefer to keep things simple and truthful and if you wish to confirm what we are saying, please make a purchase or Contact Us!

Oh and if we forget to say it because the day has been a busy one…

“Thank you very much for visiting and purchasing from our online shop!”

Kindest regards,

Richard & Diane Burrows - The EVOHOME Shop